Return & Refund Policy
If you change your mind about the items you have purchased from us, we will refund the purchase price (without the shipping back costs) or exchange those products, subject to the following conditions:
- The item is unworn, unwashed and unused.
- The item returns to us in its original packaging.
- The item arrives back to us within 30 days of you receiving. (If you are concerned for any reason that this is not possible please contact us ASAP so we may resolve with you).
All refund issues are processed through our Support Team which you can reach via our Contact Us page or by emailing contact@robustcreative.com. It is important to contact us ASAP.
If you request a refund, the purchase price will be refunded within 5 - 7 business days once we have received back the item and are satisfied with the condition. Please note that for security reasons, under no circumstances can we refund onto another credit/debit card that used for making payment.
If you need to exchange it for the same item, send us an email at contact@robustcreative.com for details on how to proceed with same.
In some specific circumstances we offer store credit if a return is not viable/possible.
Please note that we cannot process refunds after 90 days so please be sure to contact us ASAP.
Each case is unique so if you have any concerns whatsoever with your order and wish to receive further information on any of the above please do not hesitate to contact us at contact@robustcreative.com.
CLOTHING/APPAREL/SHOES/MUGS EXEMPTION & RETURN EXCEPTIONS:
We urge you to double-check the sizing charts before ordering to ensure that you have selected the best possible size for you.
Due to hygiene reasons no items intended for use with pets, any pet bedding or any pet clothing will be accepted for returns. This also applies to swimwear/jewelry. If you need any further information please contact us at contact@robustcreative.com for more information.
DAMAGED/FAULTY ITEMS:
If the unlikely event that your item has arrived to you in an unsatisfactory condition or is damaged upon arrival we will fix the problem right away. In order to process this you will be required to provide us with photos of the issue to us via our Support Desk.
Each case is different and depending on the circumstances and the severity of the damage we may offer a replacement order/exchange or a full refund. This is down to the discretion of the Management Team.
Please also note that on occasion there may be slight color/shade disparity between the colors of our items on different platforms e.g. mobile/tablet due to tint and contrast difference and we aim to accurately demonstrate all of our products on our website as clearly as we can.
RETURN/REFUND SHIPPING COSTS:
All refunds are processed for the full amount paid for the item ordered.
Please also note that you are responsible for the shipping costs for returning your item. We do not provide return labels at this time. For more information please contact contact@robustcreative.com.
ADDRESS ERRORS:
Please make sure to double check your address when you are entering your details on our contact information page. If you have entered the wrong address, moved or need to change a product size/style after your order has been shipped and you have received your shipping confirmation we will be unlikely to be able to accommodate you nor offer you a refund. Please contact us ASAP if you notice a mistake or error so we can contact the warehouse.
DELAYED ORDERS:
Please note that we aim to get all of our orders to our customers within the time window outlined on our shipping information page:
Unfortunately from time to time delays can occur. While we appreciate that this can be frustrating we cannot cancel/refund orders that are trackable and still in transit. However on occasion items do get mislaid or held up a substantially long time and we are 100% committed to resolving this fully on a case by case basis.
Each case is different so you have any concerns whatsoever with your order/the tracking number assigned to your order and wish to receive further information on any of the above please do not hesitate to contact us at contact@robustcreative.com.
CLEARANCE & FINAL SALE ITEMS
Only regular priced items may be refunded, If an item has the *Clearance* or *Final Sale* disclaimer in the description it cannot be refunded unless it has been deemed to be defective.